Organization’ Outsourcing to reduce costs, access to larger resource pools, have specialists focus on the business process, or functions, and leverage from specialist infrastructures, in the benefit of the organizations bottom line, and skill matrix.
Generally categorized under OffShore (Outside Country), OnShore (Same Country) & NearShore (Neighboring Country)
BPO is a key driver of:
Improving Service Levels & Quality
Innovation & Speed to Market
Increased Customer Satisfaction
Economies of scale
Businesses across the globe are looking to leverage an integrated solution approach and process standardization with the help of an able outsourcing partner to deliver critical value to customers.
Businesses are also engaged to govern, manage & monitor the entire process. The empowerment thus allows businesses to have equitable understanding of the advantages reaped from outsourcing of processes which become a cost burden, and redundant in an existing scenario. This drives focus towards innovation and focus into the actual business for their customers.
Emmaculate has experienced Chartered Accountants from the likes of PWC & KPMG, and Business Management personnel, that have helped large banks, accounting and consulting firms, medical institutions, outsource their processes, and at the same aided as team members to the same, to assist in streamlining the outsourcing of processes for their customers.
Search Engine Optimization
Call Centre/Customer Care
Direct Marketing Solutions
Help Desk & Support Services
Invoice Presentment/Customer Billing
Supply Chain Payments
International Payments Processing
Identify Processes & Function
Understand Business Objectives
Agreement on KPIs